Company: Tenacity
Position: Customer Service Call Centre Learner
Location: Northern Suburbs, Cape Town
Duration: 13 Months Learnership
Qualification: Micro Finance NQF Level 4
Job Type: Contract / Learnership
Salary: Market Related
Tenacity is offering a 13-month Customer Service Call Centre Learnership in the Northern Suburbs Cape 2026 for unemployed youth aged 18–30 with a Grade 12 qualification. This programme combines classroom-based learning with practical call centre experience, leading to a nationally recognised Micro Finance qualification (NQF Level 4).
Successful candidates will gain hands-on experience in customer service, communication, and business operations while working within a fast-paced call centre environment.
Customer Service Call Centre Learnership Northern Suburbs Cape 2026 Overview
This learnership offers structured training and real workplace experience in customer service and call centre operations.
Requirements for Call Centre Learnership 2026
- Grade 12 / Matric certificate
- Age between 18–30 years
- Unemployed at time of application
- Good communication skills (verbal & written)
- Willingness to work shifts and weekends
Duties and Responsibilities of Learners
- Handle inbound and outbound customer queries
- Provide professional customer service support
- Resolve complaints according to SOPs
- Manage customer account administration
- Maintain high service standards
Skills You Will Gain
- Customer service and communication skills
- Problem-solving and conflict resolution
- Call centre operations experience
- Time management and teamwork
- Micro Finance NQF Level 4 qualification
Learnership Programme Duration
This is a 13-month fixed-term learnership combining theory and practical workplace training.
How to Apply for Customer Service Call Centre Learnership Northern Suburbs Cape 2026
Submit your application before the closing date. Only shortlisted candidates will be contacted.
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