📍 South Africa
🏢 Banking / Financial Services
📅 Full-Time | Entry–Junior Level
Job Overview
We are recruiting for an IT Systems Support Analyst to join a leading financial services organisation in South Africa. The successful candidate will be responsible for ensuring the stability, availability, and performance of enterprise systems.
This IT Systems Support Analyst job in South Africa focuses on providing technical support, monitoring enterprise systems, troubleshooting incidents, and ensuring that all IT services operate efficiently within defined standards.
The role is ideal for candidates with 1–2 years IT support experience who want to grow in enterprise IT environments such as banking and large-scale systems operations.
Key Responsibilities of an IT Systems Support Analyst
As an IT Systems Support Analyst, you will:
- Provide 1st line support and occasional 2nd line IT support
- Troubleshoot and resolve system incidents within SLA timelines
- Monitor enterprise systems and identify performance issues
- Conduct routine system health checks and maintenance tasks
- Ensure system stability, availability, and data accuracy
- Manage system configurations and software updates
- Support system upgrades, enhancements, and deployments
- Ensure compliance with IT governance policies and standards
- Assist in improving IT processes and operational efficiency
- Monitor system usage trends including telephony and data usage
- Support IT teams with administrative and technical tasks
- Provide feedback to stakeholders and end-users
- Participate in knowledge sharing and team collaboration
Key Performance Areas
- System uptime and reliability
- Incident resolution time and SLA compliance
- Customer support satisfaction
- IT governance and compliance adherence
- Contribution to process improvement initiatives
- System monitoring accuracy and reporting
Minimum Requirements
To qualify for this IT Systems Support Analyst job, candidates must have:
- Diploma or Degree in Information Technology or related field
- 1–2 years IT support or technical experience
- IT certification (advantageous but not required)
Technical Skills Required
- IT systems administration and enterprise support
- Strong troubleshooting and analytical skills
- Microsoft Office (Excel, Word, Outlook)
- Understanding of Windows/Linux operating systems
- Basic networking and IT infrastructure knowledge
- System monitoring and performance tuning
- Data analysis and reporting skills
- IT governance and compliance awareness
- Strong computer literacy
Behavioural Competencies
- Strong customer focus and service delivery
- Ability to collaborate in technical teams
- Proactive problem-solving mindset
- Attention to detail and high work standards
- Continuous learning and improvement mindset
- Ability to manage tasks and meet deadlines
How to Apply
Interested applicants for this IT Systems Support Analyst job in South Africa should prepare a professional CV highlighting:
- IT support experience
- Troubleshooting and technical skills
- Relevant certifications (CompTIA N+, Security+, CCNA, etc.)
- Experience in enterprise IT environments
Applications should be submitted via the official recruitment portal or company careers page.
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