Support Assistant – Virtual Distribution Job in Parktown, Gauteng

Reference Number: PPS260602-3
Job Type: Permanent
Business Unit: Advice and Distribution
Department: External Distribution
Location: Parktown, Gauteng, South Africa
Closing Date: 07 June 2026

Job Overview

PPS South Africa is seeking a highly disciplined and detail-oriented Support Assistant – Virtual Distribution to join their External Distribution team in Parktown.

This role focuses on delivering accurate, consistent, and high-quality administrative support within strict service level agreements (SLAs). The successful candidate will handle repetitive but critical financial services administration tasks with precision and reliability.

Purpose of the Role

The Support Assistant is responsible for producing consistent, error-free administrative work in line with established procedures and industry standards. This role is designed for individuals who are detail-focused, process-driven, and committed to accuracy.

You will support Business Consultants and intermediaries while ensuring smooth processing of financial service requests and maintaining high service standards.

Minimum Requirements

• Matric (Grade 12)
• Minimum 2 years experience in Financial Services or Life Assurance administration
• Basic understanding of the Life Assurance or Financial Services industry
• Strong MS Office skills (Internet, Outlook, Excel)
• Strong attention to detail and accuracy

Key Responsibilities

Administrative Processing

• Upload and track service requests including:
  • Premium changes
  • Beneficiary updates
  • Debit order changes
  • Broker changes
  • Claims and policy amendments
• Capture applications within 4 hours of receipt
• Maintain 95%+ accuracy in all data processing

Client & Broker Support

• Communicate outstanding requirements and application updates
• Provide quotations and benefit statements to intermediaries
• Support Business Consultants and brokers with administrative tasks

Service Level Management

• Ensure all tasks are completed within SLA requirements
• Monitor incomplete applications and service requests
• Follow up on outstanding documentation and updates

Operational Support

• Assist with broker workshops and events
• Conduct routine daily administrative procedures
• Complete annual assessments on internal systems
• Maintain consistent and reliable workflow output

Skills & Competencies

• High attention to detail
• Strong consistency and accuracy in work
• Ability to follow structured procedures
• Strong communication skills
• Client service orientation
• Ability to work under pressure
• Target-driven mindset

Why Work at PPS?

Working at PPS South Africa offers:

• Stable permanent employment
• Exposure to financial services industry
• Structured career development
• Professional and supportive work environment
• Opportunity to build long-term expertise

How to Apply

To apply for this position:

• Quote Reference Number: PPS260602-3
• Ensure all supporting documents are complete and updated