Manager: ICT Operations Job – SAFCOL | Nelspruit (Mbombela) 2026

SAFCOL is recruiting a Manager: ICT Operations (Permanent, Grade D3) in Nelspruit reporting to the CIO. Apply by 5 February 2026.

MANAGER: ICT OPERATIONS

Employer: South African Forestry Company SOC Ltd (SAFCOL)
Status: Permanent
Grade: D3
Location: Nelspruit (Mbombela), Mpumalanga
Reporting To: Chief Information Officer (CIO)
Closing Date: 05 February 2026

Role Purpose
The Manager: ICT Operations is responsible for ensuring the secure, reliable and efficient operation of the organisation’s ICT environment. The role oversees service delivery, ITSM processes, operational security, vendor performance and business continuity, ensuring that ICT services support business objectives and meet agreed service levels.

Key Responsibilities

ICT Service Operations & Availability

• Manage ICT service performance against SLAs
• Ensure high availability, reliability and performance of systems
• Oversee incident resolution, escalation and root cause analysis
• Manage ICT operational projects, budgets and forecasting
• Manage all company cellphone contracts and communication licences
• Produce service dashboards and operational reports

IT Service Management (ITIL / ITSM)

• Implement and maintain ITIL processes (Incident, Problem, Change, Request, Service Levels)
• Drive continual service improvement and audit readiness
• Ensure documentation and governance of operational processes

ICT Asset & Security Management

• Manage ICT asset lifecycle (procurement, transfers, disposal, capitalisation)
• Maintain electronic asset register
• Oversee logical and physical access control
• Support disaster recovery and business continuity planning
• Monitor operational and cyber risks

People & Vendor Management

• Lead and develop ICT operational teams
• Manage service providers and SLA performance
• Drive skills development, succession planning and performance management

Minimum Requirements

Qualifications

• Bachelor’s Degree (NQF 7) in Information Systems, IT Management or related
• ITIL Foundation (advantage)
• Call Centre Support Certification (advantage)

Experience

• 3–5 years in ICT Support / Systems / Operations
• At least 3 years in an ICT management role
• Experience in ITSM environments
• Vendor and SLA management experience
• Exposure to ERP, infrastructure and security environments
• Valid driver’s licence

How to Apply
Submit a concise CV and certified qualifications to: sandrarecruitment@safcol.co.za

Attention: Ms Sandra van der Walt – Human Capital Practitioner
082 079 1092

Employment Equity

SAFCOL is an equal opportunity employer. Women and persons with disabilities are encouraged to apply in line with Employment Equity targets.

Important Notice

If you do not receive feedback within 30 days after the closing date, please consider your application unsuccessful.