Premier Service Desk Coordinator Job in Midrand | Permanent Admin Role 2026

Company: Tsebo Solutions Group
Business Unit: Thorburn Security Solutions
Job Title: Premier Service Desk Coordinator
Location: Midrand, Gauteng, South Africa
Job Type: Permanent
Closing Date: 17 April 2026
Reference: TSE260410-3

Job Overview

We are seeking a highly organised and detail-oriented Premier Service Desk Coordinator in Midrand to join the Electronic Security Solutions division of Tsebo Solutions Group.

This role is ideal for someone who thrives in a fast-paced technical services environment, managing service desk operations, financial administration, scheduling, and client coordination.

You will play a key role in ensuring smooth service delivery, accurate invoicing, and efficient operational workflow.

Key Responsibilities

Service Desk Coordination

• Open, schedule, and track service jobs
• Coordinate technicians based on SLAs and priorities
• Manage job closures and service tracking

Financial & Administrative Support

• Capture and reconcile quotes, purchase orders, invoices, and WIP
• Handle service job invoicing and month-end processes
• Compile age analysis and invoice forecasts

Systems & Reporting

• Maintain service desk and operational databases
• Manage client procurement portals
• Compile monthly operational reports

Supplier & Client Coordination

• Liaise with suppliers for quotations and payments
• Communicate with clients and internal teams
• Monitor inventory and support stock ordering

Compliance & Operations

• Ensure SHEQ and internal compliance standards are met
• Follow company processes and quality standards

Minimum Requirements

• Grade 12 (Matric)
• Office Administration qualification (advantageous)
• 2–3 years’ experience in:
  • Service desk
  • Office administration
  • Technical or systems environment
• Strong MS Excel and computer literacy
• Experience with invoicing or WIP tracking
• Valid driver’s licence (Code 8 / Code 10)

How to Apply