Join the 6-month BPO Skills Academy Learnership for Contact Centre Agents. Gain AI-enabled customer service skills, work placement, and a fixed-term employment opportunity. Open to youth 18–35, including persons with disabilities. Apply by 13 February 2026.
BPO Skills Academy Contact Centre Agent Learnership 2026 – AI-Enabled Training
The BPO Skills Academy is recruiting learners, including persons living with disabilities, to train as Contact Centre Agents with future-proof AI-enabled skills. This is a 6-month skills development programme combining training, work placement, and a fixed-term employment opportunity.
Programme Overview:
- Qualification: Contact Centre Operations NQF Level 3 (40 credits)
- Duration: 6 months
- Format: Training + work placement + fixed-term employment
- Focus: AI-enhanced customer service experience
This programme is ideal for unemployed youth passionate about customer service and AI, but who lack formal experience or qualifications.
Qualifying Criteria:
- Must be a South African citizen
- Must have a Matric Certificate (English & Mathematics / Mathematical Literacy)
- Must be between 18–35 years old
- Youth not in Education, Employment, or Training (NEET) are encouraged to apply
- Females and persons living with disabilities are strongly encouraged to apply
- Must be willing to commit to the full 6-month programme
- Must have a passion for customer service and AI
How to Apply:
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