Job Overview
Location: City of Ekurhuleni, Gauteng, South Africa
Department: Community Safety Department
Position: Call Centre Operator (Ref: DEMS21164)
Closing Date: 13 May 2026
Job Type: Permanent
Salary: R307,632 – R421,968 per annum (plus benefits)
About the Role
The City of Ekurhuleni is hiring a Call Centre Operator to join its Community Safety Department.
This role is critical in handling emergency communications, coordinating responses, and ensuring accurate logging of incidents using advanced dispatch systems. You will be working in a high-pressure environment where quick thinking and professionalism are essential.
Key Responsibilities
- Handle incoming emergency and non-emergency calls via switchboard and radio
- Operate computer-aided dispatch systems (voice, data, and electronic communication)
- Follow standard emergency communication procedures
- Maintain accurate logs of calls, fleet movement, and personnel activity
- Monitor alarm systems and surveillance communication platforms
- Support incident management operations
- Perform administrative duties related to emergency communications
- Ensure compliance with governance, policies, and SOPs
- Promote customer service excellence
- Support productivity and operational efficiency
Minimum Requirements
- Grade 12 / NQF Level 4
- At least 1 year experience in a similar environment
- Strong communication and listening skills
- Ability to work under pressure in emergency situations
- Computer literacy and ability to use dispatch systems
- Attention to detail and accuracy in record keeping
Why You Should Apply
- Stable government job with benefits
- Competitive salary package
- Opportunity to work in emergency and public safety services
- Career growth within the public sector
- Meaningful role helping communities
Leave a Reply