Apply for Channel Administrator Position in Hospitality
Job Title: Channel Administrator
Company: The Capital Hotels
Industry: Hospitality / Hotel Management
Location: South Africa
Employment Type: Full-Time
Work Environment: On-site / Hospitality Operations
About the Job
The Capital Hotels and Apartments is seeking a highly organised and detail-oriented Channel Administrator to join its dynamic hospitality team.
This role supports the Channel Manager and Revenue Manager in managing electronic booking channels, online travel agencies (OTAs), and reservation systems. The successful candidate will play a key role in ensuring revenue optimisation, system accuracy, and efficient distribution management across all hotel booking platforms.
The Capital Hotels is driven by a modern hospitality philosophy focused on staff empowerment, excellence in guest service, and a strong performance-driven culture.
Purpose of the Role
The Channel Administrator is responsible for maintaining electronic distribution channels, managing reservation controls, and supporting revenue optimisation strategies.
You will ensure that all booking systems, OTAs, and rate platforms are accurate, updated, and aligned with business goals.
Key Responsibilities
Channel & Reservation Management
- Manage and maintain group and transient inventory controls
- Ensure accuracy of reservation systems and booking engines
- Maintain electronic channels and OTA platforms
- Support revenue and pricing strategy implementation
Revenue Support
- Assist the Revenue Manager with strategic and tactical initiatives
- Monitor and adjust pricing and sales strategies
- Support revenue maximisation efforts across all channels
- Ensure compliance with hotel pricing and booking standards
Systems & Distribution
- Maintain data integrity across all distribution channels
- Manage OTA platforms, third-party extranets, and GDS systems
- Perform rate loading and booking engine updates
- Ensure system synchronisation and accuracy
Training & Team Leadership
- Support and lead Central Reservations Team activities
- Assist in training staff on PMS, CRS, and channel systems
- Promote best practices for online and external yield systems
- Contribute to continuous staff development and training programmes
General Duties
- Provide excellent communication with staff and guests
- Assist with problem-solving in system or booking conflicts
- Maintain professionalism under pressure
- Support operational needs as required by management
Minimum Requirements
- Matric (Grade 12)
- Hotel Management Diploma or equivalent qualification
- 2–3 years’ experience in Channel Management (essential)
- Experience with SiteMinder and OTA platforms
- Knowledge of rate loading and booking engines
- Experience with Protel PMS (advantageous)
- Strong system conflict management experience
Skills & Competencies
Technical Skills
- Channel management systems
- OTA and booking engine platforms
- Revenue management support
- PMS/CRS systems (Protel advantage)
Personal Attributes
- Strong attention to detail
- Ability to work under pressure
- Excellent communication skills
- Team player with leadership ability
- Proactive and solution-driven mindset
- High level of professionalism
Why Join The Capital Hotels?
Working at The Capital Hotels and Apartments offers:
- A modern and dynamic hospitality culture
- Fast decision-making and performance recognition
- Career growth and promotion based on merit
- A strong focus on staff empowerment and development
- Opportunity to work in a leading hospitality group
Important Note
Relocation costs will be the responsibility of the successful candidate if they reside outside the job location.
How to Apply
Interested candidates should apply through The Capital Hotels official recruitment channels. Ensure all CVs and supporting documents are up to date before submission.
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