Location: Rivonia, Johannesburg, Gauteng, South Africa (On-site)
Company: ER24
Job Type: Permanent | Full-Time
Reference Number: 61413
Application Details
- Closing Date: 08 May 2026
- Number of Positions: 1
- Recruiter: Silindokuhle Bawuti
About the Role
ER24 is looking for a dedicated Emergency Contact Centre Agent to join their Rivonia team.
This role is critical in ensuring fast and accurate emergency response by assessing incoming calls and coordinating emergency vehicles through a Computer Aided Dispatch (CAD) system.
Job Title: Emergency Contact Centre Agent
You will be responsible for handling emergency and non-emergency calls, prioritizing incidents, and dispatching the appropriate Emergency Medical Services (EMS) resources.
Job Description
The successful candidate will support emergency response operations by managing calls, logging incidents, and coordinating dispatch services to ensure timely assistance.
Key Responsibilities
- Dispatch emergency vehicles using the CAD system
- Receive, log, and prioritize emergency and non-emergency calls
- Determine the appropriate level of EMS response required
- Provide basic contact centre administration support
- Monitor and manage alerts and incident reports
- Ensure accurate and timely communication during emergencies
Minimum Requirements
Education
- Grade 12 / Matric (Essential)
- Basic Ambulance Assistant (BAA) / Level 3 First Aid (Advantageous)
Experience
- Contact centre or emergency call centre experience (Essential)
- 1–3 years EMS dispatch experience (Advantageous)
Required Skills & Knowledge
- Computer literacy (Microsoft Office)
- Dispatching and coordination skills
- Basic emergency care knowledge
- Strong typing skills
- Excellent English communication (verbal & written)
- Knowledge of geographical locations
- Understanding of EMS environments
- Professional phone and email etiquette
Ideal Candidate
- Calm under pressure
- Strong decision-making ability
- Detail-oriented and accurate
- Excellent communicator
- Able to work in high-pressure emergency environments
Why Apply?
This is an opportunity to play a life-saving role in emergency response services while building a career in healthcare and emergency management.
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