Emergency Resource Officer (Call Taker) Job – ER24 | Rivonia, Johannesburg

Location: Rivonia, Johannesburg, Gauteng, South Africa (On-site)
Company: ER24
Job Type: Permanent | Full-Time
Reference Number: 69051

Application Details

• Closing Date: 08 May 2026
• Number of Positions: 1
• Recruiter: Silindokuhle Bawuti

About the Role

ER24 is seeking a highly professional Emergency Resource Officer (Call Taker) to join their Contact Centre team in Rivonia.

This role is critical in handling emergency and non-emergency calls, ensuring accurate prioritisation, and coordinating emergency services to deliver fast and effective response.

Job Title: Emergency Resource Officer (Call Taker)

You will act as the first point of contact for callers, providing world-class service while ensuring that emergency situations are handled efficiently and professionally.

Job Description

The successful candidate will receive and prioritise calls, assist patients and stakeholders, and ensure that all queries are resolved through effective communication and coordination.

Key Responsibilities

• Answer and manage incoming emergency and non-emergency calls
• Transfer and escalate calls where necessary
• Provide support to patients, clinicians, and general callers
• Deliver excellent customer service across all communication channels
• Perform contact centre administrative tasks
• Ensure all queries are resolved efficiently and professionally

Minimum Requirements

Education

• Grade 12 / Matric (Essential)
• Post-matric certificate (NQF Level 5 in Contact Centre) (Essential)
• Basic Ambulance Assistant (BAA) / Level 3 First Aid (Advantageous)

Experience

• Contact centre or emergency call centre experience (Essential)
• Minimum 2 years’ experience in an omnichannel contact centre environment (healthcare or emergency services)
• EMS dispatch experience (1–3 years) (Advantageous)

Required Skills & Knowledge

• Computer literacy (Microsoft Office)
• Dispatching and coordination knowledge
• Basic emergency care understanding
• Strong typing skills
• Excellent English communication (written & verbal)
• Knowledge of geographical locations
• Understanding of EMS environments
• Professional telephone and email etiquette
• Strong analytical and decision-making skills
• Ability to deliver results and meet client expectations
• Excellent administrative skills

Ideal Candidate

• Calm and composed under pressure
• Strong problem-solving and decision-making ability
• Highly organized and detail-oriented
• Customer-focused with excellent communication skills
• Able to work in high-pressure environments

Why Apply?

This is an opportunity to play a vital role in emergency response services, helping save lives while building a career in healthcare and contact centre operations.

How to Apply