Closing Date: 30 January 2026
Reference Number: CLO260120-2
Company: Clover
Programme Type: Learnership
Department: Customer Service Centre
Number of Positions: 15
Location: Constantia Park, Roodepoort – Gauteng, South Africa
Education Level: Grade 12 / National Certificate (NQF 4)
Job Category: Customer Service / Call Centre
Programme Overview
Clover is inviting unemployed youth to apply for the Customer Service Centre (CSC) Call Centre Learnership based in Constantia Park, Roodepoort. This learnership offers an excellent opportunity to gain practical call centre experience while completing a nationally recognised NQF qualification.
Successful learners will receive structured workplace training at Clover’s Call Centre and attend formal classes as part of the learnership programme. Upon completion, participants will have both a qualification and valuable experience in a world-class customer service environment.
Applicants from the West Rand surrounding areas will have an added advantage.
Persons with disabilities are strongly encouraged to apply.
Minimum Requirements
- Grade 12 / Matric or equivalent (NQF Level 4)
- Matric completed within the last 5 years (2021–2025)
- Minimum 55% in English and Mathematics or Mathematical Literacy
- Advanced computer literacy
- Currently unemployed
- Must not have participated in a learnership before
Key Competencies
- Strong communication skills
- Customer-focused mindset
- Honesty and integrity
- Teamwork and collaboration
- Motivation and commitment
- Numerical ability
- Problem-solving and interpersonal skills
Duties and Responsibilities
- Provide high-quality customer service
- Handle inbound and outbound calls
- Resolve customer queries and complaints
- Capture and confirm customer orders accurately
- Inform customers of account status and order issues
- Liaise with internal stakeholders
- Promote Clover and Principal products
- Upsell and cross-sell products and promotions
- Support teamwork and participate in team meetings
- Maintain accurate call and order records
How to Apply
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