Position: Receptionist / Switchboard Operator
Location: Johannesburg, Gauteng
Employment Type: Full Time Permanent
Closing Date: 30 March 2025
Job Description
We are looking for a receptionist and switchboard operator to join our team based in Johannesburg. The successful candidate will be responsible for managing the front desk, greeting all visitors, answering and directing all incoming calls, handling general enquiries and providing administrative support to ensure smooth day to day operations of the branch.
Key Responsibilities:
- Answer and manage the switchboard in a timely and professional manner
- Immediately acknowledge and assist all walk in customers
- Direct all queries to the correct relevant department or staff member
- Forward all messages and enquiries to staff via email immediately
- Escalate any unresolved issues or problems to management immediately
- Assist customers with queries from the Bluespec tracking system
- Schedule and manage branch drivers and confirm all tasks are completed daily
- Adhere to all company uniform and appearance policies
- Confirm all bookings one day in advance
- Follow up on all authorisations and book in vehicles
Minimum Requirements:
- Minimum 2 years proven experience working in a receptionist role
- Matric certificate
- Previous experience working on a switchboard
- Intermediate level knowledge of all Microsoft Office Suite
- Previous experience in the insurance or motor industry will be a strong advantage
How to apply
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