RECEPTIONIST

American International School of Johannesburg (AISJ)
Campus: Johannesburg (JHB) Campus
Reports to: Advancement Director
Posted: 13 March 2026
Closing date: 31 March 2026
Hours: 45 hours per week (additional hours may be required from time to time)
Position type: Full-time | Location: On-site (Johannesburg)

Inspire Learning to Build Our Better World

At the American International School of Johannesburg (AISJ), we are committed to providing an exceptional education that empowers global citizens to fulfill their future purpose. Our vision is to inspire learning to build a better world.

Every team member is crucial in creating a supportive and nurturing learning environment. At AISJ, we value every employee as a learner and expect them to embody and support the AISJ Portrait of Learner (Resilience, Mindful, Thinker, Globally Connected, Curious, Contributor) through their work. We are dedicated to justice, equity, diversity, and inclusion within our school community.

Position Overview

AISJ is seeking a friendly, enthusiastic, professional, and organized Receptionist to join our high-performing and driven Advancement team, responsible for executing the school’s enrollment, marketing, and communication strategies at both AISJ campuses (Pretoria and Johannesburg).

The Receptionist is the first point of contact for the school and is responsible for a warm and professional welcome of all arrivals including, but not limited to visitors, parents, employees, service providers, contractors, and suppliers.

This role is key in assisting walk-ins, scheduling appointments, managing the switchboard, answering and directing calls appropriately, forwarding accurate messages, responding to email inquiries in a timely and cordial manner, helping stakeholders with questions and issues, and assisting with events on an ad hoc basis.

It is essential that the Receptionist be energetic, positive, confident, and polite. The Receptionist must also be well organized, able to multi-task and work independently, and always represent AISJ in an exceptionally professional manner. You may also be called upon to support other departments and the Director’s Office with Advancement activities as needed.

Qualifications and Experience

• Matric or Grade 12
• Secretarial or Office Administration Diploma
• Excellent computer skills (MS Office and/or Google Suite, and databases)
• Minimum of 2 years’ experience in a customer-facing Receptionist or similar position
• Experience working in a school or academic institution in a people-facing or sales role
• Exposure to international organisations and dealing with multiple nationalities

Key Competencies and Attributes

• Excellent interpersonal skills; friendly and outgoing personality
• Strong ability to build and maintain rapport
• Excellent command of the English language (written and oral)
• Excellent telephone etiquette; ability to speak different languages (advantage)
• Excellent computer skills including ability to compose letters, generate spreadsheets, use databases, and operate switchboard software
• Professionally dressed at all times
• Confident and professional in interactions with colleagues and visitors
• Strong attention to detail and record keeping skills
• Ability to deal with difficult or challenging individuals calmly and respectfully
• Maturity dealing with children, parents, and other staff members
• Ability to work independently and use initiative
• Ability to work collaboratively in a team
• Ability to learn and retain information about the school to share accurate information
• High level of integrity and ability to maintain confidentiality
• Reliable and punctual
• Organized and able to multi-task
• Solution oriented
• Positive attitude

Duties and Responsibilities

• Fulfil duties of School Receptionist for the Johannesburg Campus, representing AISJ and upholding our excellent reputation
• Maintain a clean, tidy, and professional environment in the reception area to AISJ’s high standards and to give a positive first impression
• Provide exceptional customer service
• Answer and transfer phone calls in a polite and professional manner
• Forward accurate and timely phone messages to the appropriate person
• Respond to emails in a professional, timely, and appropriate manner
• Welcome and guide visitors and stakeholders in a warm, friendly, and polite manner
• Punctually open and close the front desk and reception area on a daily basis
• Send and follow up on maintenance requests related to photocopier, printer, lights, doors, and other resources
• Ensure that the printer and water dispensers are stocked
• Liaise with Security, Maintenance, Tech, Soft Services, and other departments as needed
• Maintain effective and supportive working relationships with other staff, including administrative colleagues at the Pretoria Campus
• Interact with visitors to guide them to the most appropriate person so that school-related questions may be answered
• Direct students to other departments as per their request
• Be aware of and comply with all school policies and procedures
• Maintain awareness and understanding of relevant school events and information to assist and answer queries accurately
• Exhibit good decision making and problem-solving capabilities
• Demonstrate flexibility and support as a team member
• Provide visitors with refreshments
• Arrange coverage for the switchboard as required
• Sort and distribute packages and Post Office mail; arrange deliveries to the Pretoria Campus as needed
• Support the Advancement team with scheduling, administrative requests, and events as needed
• Support the Advancement team with study visa letters and the study visa tracking database, and follow up where necessary
• Support the Advancement team with invoice uploading and follow up on 4-Flow processing
• Support the Advancement team with ad-hoc projects/research and other duties as assigned by the Advancement Director
• Support the Director’s Office and other departments as needed

How to Apply

Closing date: 31 March 2026