Personal Assistant Job – Hollard Life Solutions | Parktown, Gauteng

Business Unit: Hollard Life Solutions
Job Family: Operations (including Claims, Policy Servicing, Underwriting and Retentions)
Department: Partnerships 1
Job Title: Personal Assistant – Life Solutions
Job Type: Permanent
Location: Parktown, Gauteng, South Africa
Reporting to: Executive Head: Partnerships
Reference Number: HOL260409-3
Closing Date: 13 April 2026

About Hollard Life Solutions and this role

Hollard Life Solutions is part of the wider Hollard group, a leading insurer in South Africa. We are looking for an experienced Personal Assistant to join our Partnerships 1 team in Parktown, Gauteng.

This permanent Personal Assistant job is ideal for a highly organised, detail-focused individual who enjoys supporting senior leadership, managing complex diaries and running an efficient office. You will provide a full PA and administrative service to the Executive Head: Partnerships and management team, helping to drive smooth operations across areas such as claims, policy servicing, underwriting and retentions.

If you are a seasoned PA or Executive Assistant looking for a professional environment, strong values, and the opportunity to contribute to a top business insurer, this role at Hollard Life Solutions in Parktown could be the next step in your career.

As the Personal Assistant – Life Solutions, you will:

• Deliver high-level executive support to the Executive Head: Partnerships.
• Manage diaries, meetings, travel and events with precision and professionalism.
• Handle day-to-day office administration and secretarial tasks.
• Prepare documents, reports, presentations and meeting packs to a high standard.
• Communicate effectively with internal and external stakeholders.
• Support customer satisfaction, including handling complaints appropriately and aligning with Treating Customers Fairly (TCF) principles.

Key responsibilities

• Manage and coordinate the diaries of the Executive Head: Partnerships and relevant managers.
• Schedule, confirm and communicate appointments, meetings and engagements.
• Ensure the executive has all required briefing papers, reports, presentations and documentation ahead of meetings.
• Handle all confidential documents and information with absolute discretion.

Communication and stakeholder engagement

• Communicate professionally with internal and external stakeholders at all levels.
• Screen and manage telephone calls, responding where appropriate and redirecting when necessary.
• Address queries, requests and complaints promptly, or escalate timeously to the relevant executive or manager.
• Assist in fielding, monitoring and reporting on complaints to support customer satisfaction.
• Ensure that customers are treated fairly at all times (TCF).

Office administration and document management 

• Devise and maintain effective office filing systems (both paper and electronic) to ensure efficient document management.
• Organise and store paperwork and electronic documents in a logical, accessible and secure manner.
• Perform general office administration and secretarial duties, including typing, filing, taking minutes and other administrative tasks.
• Prepare, format and distribute reports, packs, agendas, minutes, lists and other documents in line with Hollard’s standards.
• Ensure the executive and management team have the stationery and office supplies they need.

Technical and computer skills

• Advanced proficiency in MS Office, including:
  • Word
  • Excel
  • Outlook (especially diary management)
  • PowerPoint
• Excellent, accurate typing skills.
• Superb accuracy in capturing and managing data.
• Strong ability to format and prepare professional reports, documents and presentations.
• Proven ability to set up and maintain structured electronic and paper filing systems.

Education and qualifications

• Matric / Grade 12 (or equivalent) – essential.
• Relevant Certificate or Diploma in Secretarial Studies or a General Business field – required.
• Advanced proficiency in MS Office and relevant software programmes.