Business Unit: Hollard Life Solutions
Job Family: Operations (including Claims, Policy Servicing, Underwriting and Retentions)
Department: Partnerships 1
Job Title: Personal Assistant – Life Solutions
Job Type: Permanent
Location: Parktown, Gauteng, South Africa
Reporting to: Executive Head: Partnerships
Reference Number: HOL260409-3
Closing Date: 13 April 2026
About Hollard Life Solutions and this role
Hollard Life Solutions is part of the wider Hollard group, a leading insurer in South Africa. We are looking for an experienced Personal Assistant to join our Partnerships 1 team in Parktown, Gauteng.
This permanent Personal Assistant job is ideal for a highly organised, detail-focused individual who enjoys supporting senior leadership, managing complex diaries and running an efficient office. You will provide a full PA and administrative service to the Executive Head: Partnerships and management team, helping to drive smooth operations across areas such as claims, policy servicing, underwriting and retentions.
If you are a seasoned PA or Executive Assistant looking for a professional environment, strong values, and the opportunity to contribute to a top business insurer, this role at Hollard Life Solutions in Parktown could be the next step in your career.
As the Personal Assistant – Life Solutions, you will:
- Deliver high-level executive support to the Executive Head: Partnerships.
- Manage diaries, meetings, travel and events with precision and professionalism.
- Handle day-to-day office administration and secretarial tasks.
- Prepare documents, reports, presentations and meeting packs to a high standard.
- Communicate effectively with internal and external stakeholders.
- Support customer satisfaction, including handling complaints appropriately and aligning with Treating Customers Fairly (TCF) principles.
Key responsibilities
- Manage and coordinate the diaries of the Executive Head: Partnerships and relevant managers.
- Schedule, confirm and communicate appointments, meetings and engagements.
- Ensure the executive has all required briefing papers, reports, presentations and documentation ahead of meetings.
- Handle all confidential documents and information with absolute discretion.
Communication and stakeholder engagement
- Communicate professionally with internal and external stakeholders at all levels.
- Screen and manage telephone calls, responding where appropriate and redirecting when necessary.
- Address queries, requests and complaints promptly, or escalate timeously to the relevant executive or manager.
- Assist in fielding, monitoring and reporting on complaints to support customer satisfaction.
- Ensure that customers are treated fairly at all times (TCF).
Office administration and document management
- Devise and maintain effective office filing systems (both paper and electronic) to ensure efficient document management.
- Organise and store paperwork and electronic documents in a logical, accessible and secure manner.
- Perform general office administration and secretarial duties, including typing, filing, taking minutes and other administrative tasks.
- Prepare, format and distribute reports, packs, agendas, minutes, lists and other documents in line with Hollard’s standards.
- Ensure the executive and management team have the stationery and office supplies they need.
Technical and computer skills
- Advanced proficiency in MS Office, including:
- Word
- Excel
- Outlook (especially diary management)
- PowerPoint
- Excellent, accurate typing skills.
- Superb accuracy in capturing and managing data.
- Strong ability to format and prepare professional reports, documents and presentations.
- Proven ability to set up and maintain structured electronic and paper filing systems.
Education and qualifications
- Matric / Grade 12 (or equivalent) – essential.
- Relevant Certificate or Diploma in Secretarial Studies or a General Business field – required.
- Advanced proficiency in MS Office and relevant software programmes.
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