Client Success Administrator Job Overview
Fusion Software is seeking a highly organised and detail-oriented Client Success Administrator to support the Client Success team.
This role is ideal for someone who enjoys administration, communication, coordination, and working in a fast-paced tech environment.
You will play a key role in ensuring smooth communication between clients, support teams, and internal departments.
Job Responsibilities
- Manage diaries for Managers/Team Leaders
- Follow up on meetings, actions, and support tickets
- Communicate updates between clients and internal teams
- Prepare meeting reports and ticket reports
- Maintain Client Success documentation and records
- Update CRM systems with notes, communication, and progress
- Assist with general administrative and ad hoc tasks
- Ensure smooth daily operations of the Client Success team
Skills & Qualifications
- Strong organisational and multitasking skills
- Excellent written and verbal communication
- Basic project management understanding
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with CRM systems (Zendesk, Salesforce, Zoho, MS Dynamics)
- Ability to work independently and in a team
- Software or IT industry experience is an advantage
Salary
R12,000.00 per month
Who Should Apply?
This role is ideal for:
- Admin assistants
- Customer service professionals
- Junior project coordinators
- Entry-level IT support/admin candidates
Why Join Fusion Software?
- Work in an innovative technology environment
- Be part of a forward-thinking company
- Access training and professional development
- Grow your career in Client Success and IT services
- Supportive and growth-focused workplace culture
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